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    Welcome to The Waxing Blog: Smooth Talk from Waxing the City. If you want to know more about waxing and skin care for men and women, you're in the right place. Alex Jimenez and Summer Hartshorn — two of Waxing the City's premier CEROLOGIST™ Technicians — answer your questions about waxing. There's no such thing as a dumb question. At Waxing the City, we strive to make you as comfortable online as we do at any of our four locations.

    Entries in customer service (1)

    Wednesday
    Jul152009

    Waxing Q&A: Oops, missed a hair

    After the cerologist has left the room from a Brazilian/bikini waxing, I sometimes sit up and notice I still have a few stray hairs. Is it okay to ask her to come back in? And, what is the best way to ask them to come back and clean up these areas without wasting too much of their or my time?

    Great questions! This does happen once in awhile and, yes! It is most definitely okay to ask your cerologist to come back in. Without a doubt please say something before you leave the salon! Your cerologist would rather be called back into the room before you go home than to have you leave unhappy or unsatisfied with your waxing experience. Believe us, no offense will be taken! In fact, we have a practice in place to ensure this level of comfort: every cerologist always waits a few extra minutes outside the room for just this reason. Just peek your head outside the door and let any cerologist know that you need your technician back in the room. (But don’t get fully dressed, as your technician will be back in shortly to address your concerns.) We appreciate your respect for your cerologist's time, however we want to fully meet your expectations and make sure you are completely happy with your service on every Waxing the City visit.

    Thanks for submitting your question!
    Alexandria (Alex)
    Waxing the City- Boulder